At JLS Presents, we are committed to delivering your orders as efficiently and quickly as possible. Please review our shipping policy for details on how we handle your orders:
Processing Time
- Orders are processed within 2-5 business days (Monday-Friday, excluding holidays).
- During peak seasons or promotional periods, processing times may extend up to 7 business days.
Shipping Rates & Delivery Times
We offer the following shipping options at checkout:
-
Standard Shipping: 3-7 business days (once shipped).
-
Expedited Shipping: 2-3 business days (available for an additional fee).
-
Free Shipping: On orders over $75 (US only).
Delivery times are estimates and may vary depending on carrier delays or other unforeseen circumstances.
Tracking Information
- Once your order has shipped, you will receive an email with your tracking number.
- Please allow up to 24 hours for tracking updates to appear.
International Shipping
- We currently ship to select countries. International delivery times and rates will vary based on destination.
- Customers are responsible for any customs duties, taxes, or fees incurred upon delivery.
Order Issues
If your package is delayed, lost, or arrives damaged, please contact us at info@jlspresents.com within 5 business days of the delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Address Changes
- Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses.
- If you need to make a change, email us at info@jlspresents.com immediately after placing your order. Address updates are not guaranteed once an order has been processed.
Returns & Exchanges
For information on returning or exchanging an item, please refer to our Return Policy.
Thank you for shopping with JLS Presents – Where Legacy Meets Style! If you have any questions or need assistance, please reach out to us at info@jlspresents.com.
