Shipping policy

Last updated: May 1, 2026

By placing an order with JLS Presents, you agree to the shipping terms below. We ship to every state in the U.S. — here's what to expect.

At a Glance

  • Processing time: 1–3 business days

  • Free standard shipping on orders $75 and over

  • Standard shipping (under $75): starting at $7.99

  • Expedited shipping: starting at $14.99 (2–3 business days)

  • Express shipping: starting at $24.99 (1–2 business days)

  • Orders $150+ require signature on delivery

  • Shipping protection available at checkout (recommended)

Processing & Shipping Times

Orders are processed within 1–3 business days. During product launches, drops, and peak seasons (November–January), processing may extend to 5–7 business days. Orders placed on weekends or holidays are processed the next business day.

Shipping options and estimated transit times after processing:

Service

Rate

Transit Time

 

Standard Shipping

Starting at $7.99 (free over $75)

3–7 business days

Expedited Shipping

Starting at $14.99

2–3 business days

Express Shipping

Starting at $24.99

1–2 business days

Final shipping rates are calculated at checkout based on destination, weight, and selected service. Total time from order to delivery = processing time + shipping time.

Where We Ship

JLS Presents ships to:

  • All 50 U.S. states and Washington, D.C.

  • U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands)

  • APO/FPO/DPO military addresses

International shipping is not currently available. Sign up for our newsletter to be notified when we expand internationally.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track from your account at jlspresents.com.

If you don't see your tracking email within 5 business days of your order confirmation, check your spam folder, then email info@jlspresents.com with your order number.

Carrier Custody & Lost Packages

Once your order is handed to the carrier, the package is in their custody. JLS Presents is not responsible for:

  • Carrier delays beyond posted delivery estimates

  • Packages stolen after carrier confirms delivery

  • Packages delivered to incorrect addresses provided at checkout

  • Packages refused or returned to sender by the customer

  • Damage caused by carrier mishandling

If carrier tracking shows your package was delivered but you didn't receive it:

  1. Check with neighbors, household members, and building management

  2. Look for a delivery notice or photo confirmation from the carrier

  3. Wait 48 hours — packages occasionally show "delivered" before actual arrival

  4. Contact the carrier directly to file a missing package claim

  5. Email info@jlspresents.com with your order number and the carrier's response

Refunds are not issued for packages confirmed delivered by the carrier unless shipping protection was purchased at checkout, or the carrier accepts a missing package claim.

For protection against loss, theft, or damage in transit, we strongly recommend adding shipping protection at checkout.

Signature Requirement ($150+ Orders)

Orders totaling $150 or more require signature on delivery. This protects both you and us from theft and fraud disputes.

If no one is available to sign, the carrier will leave a notice and attempt re-delivery (usually up to 2 additional attempts). Packages held at carrier facilities for over 7 days may be returned to sender.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at info@jlspresents.com with your order number, photos of the item and packaging, and a brief description of the issue.

We'll make it right — replacement, refund, or store credit. JLS covers all shipping costs for verified damage or fulfillment errors.

Address Changes

Address changes can only be made before an order has been processed. Email info@jlspresents.com immediately with your order number and the corrected address.

Once an order has shipped, the address cannot be changed. Orders shipped to an incorrect address provided at checkout are the customer's responsibility — refunds are not issued unless the package is returned to us.

Pre-Orders & Drops

Pre-order items display an estimated ship date on the product page. Pre-orders are charged at checkout and shipped when stock arrives.

For limited drops, items ship in the order they were purchased while supplies last.

Before Filing a Dispute

If you have an issue with shipping, please contact us first at info@jlspresents.com. We respond within 24 hours (Monday–Friday) and resolve nearly all shipping issues without involving your bank or credit card company.

Filing a chargeback before contacting us slows down resolution for everyone — and we want to help you. Give us the chance to make it right first.

Changes to This Policy

JLS Presents reserves the right to update this policy at any time. The version in effect on the date of your purchase is the policy that applies to your order.

Questions?

Email info@jlspresents.com — we typically respond within 24 hours, Monday through Friday.

JLS Presents

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